Privacy Policy

Runtzy Smoke Shop Inc. (“Runtzy Smoke Shop,” “we,” “us,” or “our”), located at 9390 Arlington Expy, Jacksonville, FL 32225, is the data controller responsible for the personal information described in this Privacy Policy. We are committed to handling your information carefully, collecting only what we need, and being clear about how it is used. This Policy applies to this website and to information we collect in connection with our in-store and delivery services.

• Information you give us: your name, email address, phone number, and message content when you submit our contact form, and your address when arranging a delivery.
• Age verification data: confirmation that you are 21 or older, collected on this site and verified again by our delivery partner at checkout and by the driver at the point of delivery. We do not retain copies of your photo ID.
• Device and usage data: IP address, browser type and version, device type, referring pages, pages visited, and time spent on the site.
• Cookies and similar technologies: small files and identifiers placed by us or by embedded third-party services.

• responding to your inquiries and customer service requests;
• processing and fulfilling delivery orders through our platform partner Saucey;
• verifying age and complying with tobacco, vape, and nicotine regulations;
• maintaining, securing, and improving site performance;
• sending promotional messages only where you have opted in;
• meeting legal, tax, and regulatory obligations.

We use essential cookies and session storage to keep the site functioning — including remembering that you passed age verification during your visit. We may also use analytics cookies to understand aggregate site usage, and marketing cookies set by embedded third-party platforms. You can block or delete cookies through your browser settings, though some features, including the age gate, may not work as intended if you do.

This site and our ordering process rely on third parties, each governed by its own privacy policy:

• Saucey — online order processing, payment, age verification, and delivery dispatch.
• Google Maps — the store location map embedded on this site.
• YouTube (Google) — the embedded brand video.
• Instagram (Meta) and Elfsight — the social feed widget.
• Google Analytics — aggregate site analytics, if enabled.

We do not control these providers' data practices. Please review their policies directly for details.

We do not sell your personal information. We share it only with service providers who need it to operate our business (such as our ordering and delivery partner), when required by law, subpoena, or lawful government request, to protect our rights, property, or safety, or in connection with a merger, acquisition, or sale of business assets, in which case you will be notified of any change in ownership of your data.

We keep personal information only as long as needed for the purpose it was collected, to meet our legal and recordkeeping obligations, and to resolve disputes. Contact-form submissions are typically retained for up to 24 months. You may request deletion of your information at any time using the contact details below, subject to any legal retention requirements.

Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct or delete it, and opt out of marketing communications at any time by replying “STOP” or using the unsubscribe link.

California residents (CCPA/CPRA): you have the right to know what personal information we collect and how it is used, the right to request deletion of that information, the right to correct inaccurate information, the right to opt out of the sale or sharing of personal information — note that we do not sell personal information — and the right not to be discriminated against for exercising these rights.

To submit a rights request, email runtzyinc@gmail.com with the subject line “Privacy Request,” or call (520) 354-0145. We will verify your identity before acting and respond within the timeframe required by law.

This website and all of our products are strictly for adults 21 years of age and older. We do not knowingly collect personal information from anyone under 21. If we learn that we have collected such information, we will delete it immediately. Parents or guardians who believe a minor has submitted information to us should contact us right away.

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, misuse, and unauthorized access. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

This site links to third-party websites and platforms, including our Saucey storefront, Instagram, Facebook, and our Google Business Profile. We are not responsible for the content, security, or privacy practices of those sites.

We may update this Privacy Policy from time to time. Changes take effect when posted, and the effective date at the top of this page will be revised. We encourage you to review this page periodically.

For privacy-related inquiries, contact us at runtzyinc@gmail.com, (520) 354-0145, or 9390 Arlington Expy, Jacksonville, FL 32225. See also our Terms of Service.